PURCHASES & SHIPPING
All engraved items are hand made and created to order. Please allow for variation in color size and weight. We maintain our high reputation for Gallery type products with a uniqueness all their own. Since the items are all hand done and on real crystals and gemstones, no two items are alike.
Items are usually shipped within 1-2 weeks of ordering. Express delivery is available on in-stock items (and occasionally custom work in slow season) at additional costs. Items ship ground service best way possible. Usually priority mail in the U.S. depending on size and weight. International orders are subject to actual shipping charges to their location.
If you need an item sooner, please contact me. I do try to keep items stocked as much as possible. You can always check the shipping rate in checkout. They will be calculated before purchase. Sales tax is charged for Massachusetts residents.
For any questions or comments please email us at:
Written inquiries can be mailed to:
Cast A Stone
92 Bedford Street
Abington, MA 02351-1904
SHIPPING RATES - (updated Nov. 27, 2016)
United States -
Standard Mail $0.01 - $14.99 = $3.95
Standard Mail $15.00 - $24.99 = $6.95
Priority Mail $25.00 - $49.99 = $7.95
Priority Mail $50.00 - $99.99 = $8.95
Priority Mail $100.00 & Up = $9.95
First class mail Canada $0.01 - $49.99= $13.95
First class mail Canada $50.00 - $99.50= $19.95
First class mail Canada $99.51 -$199.99= $59.99
First class mail Canada $200.00 and up= $53.95
Canada – (Buddhas/Tables)
44.0 lb - 75.0 lb = $350.00
Rest of World -
First class International $0.01 - $24.99= $13.95
First class International $25.00 - $49.99= $15.99
First class International $50.00 - $99.99= $23.95
First class International $100.00 - $199.99= $59.99
First class International $200.00 and u = $77.95
Heavy weight International shipping 3.0 lb - 4.0 lb= $29.99 (Mortar & Pestles)
Heavy weight International shipping 44.0 lb - 75.0 lb= $550.00 (Buddhas/Tables)
Creating a customer account is totally optional and not required for any purchase. You are always able to checkout as a guest.You will still get email updates about your order. If you frequent the site, want to check your order status, shipping and tracking information etc. this is a tool you can use to keep track of any or all of your orders. There will be special sales offered exclusively to customers who have account and first come first serve offers on one of a kind items in the future. Still not interested in an account? Please join our email list/newsletter for the latest sales and updates!
RETURNS AND EXCHANGES
Please return any item that does not satisfy you completely within 30 days from purchase. We'll be glad to make an exchange and offer you a store credit . (If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.) All Sale items are Final sales. Before you return anything, please email customer service for an authorization to return at: firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns and repairs must be accompanied by a copy of your purchase. Returns will be credited when the merchandise is received. Please Mail your return to:
Attn: Returns Department
CAST A STONE
92 BEDFORD STREET
ABINGTON, MA 02351-1904
To return an item:
Pack the item in it's original package and shipped in a sturdy carton sealed with strong tape. We are not responsible for any returns in non-padded envelopes or breakage due to inadequate packaging.
Mark your package clearly Attn: Returns Department. Note your invoice and customer numbers to facilitate your return.
Shipping charges are not refundable. The customer is responsible for shipping charges and insurance on all returned shipments. For your protection, ship all returns prepaid and insured. We will pay to ship exchanges back to you via ground service.
We charge a 15% restocking fee (plus postage) on all refused or unclaimed orders, declined credit card orders and items returned for a refund. We reserve the right to decline refund on all merchandise returned after the 30-day period.
Custom order policy
CUSTOM ORDERS ARE ONLY REFUNDABLE BY STORE CREDIT UP TO 50% OF THE PURCHASE. This is due to the extreme nature of the products resale value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 92 Bedford St Abington Massachusetts US 02351.
Shipping & Returns
To return your product, you should mail your product to: 92 Bedford St Abington, Massachusetts US 02351
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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