Return Policy on regular purchases

RETURNS AND EXCHANGES
Please return any item that does not satisfy you completely within 14 days from receipt of merchandise. We'll be glad to make an exchange and offer you a store credit . (After 14 days, returns are not accepted.) All Sale items are Final sales. Before you return anything, please email customer service for an authorization to return at: castastone@msn.com

All returns and repairs must be accompanied by a copy of your purchase though paypal . Returns will be credited o when return merchandise is received. Please Mail your return to:

Attn: Returns Department
CAST A STONE
92 BEDFORD STREET
ABINGTON, MA 02351-1904

To return an item:
Pack the item in it's original package or a sturdy carton sealed with strong tape. We are not responsible for any returns in non-padded envelopes or breakage due to inadequate packaging.

Mark your package clearly Attn: Returns Department. Note your invoice and customer numbers to facilitate your return.
Shipping charges are not refundable. The customer is responsible for shipping charges and insurance on all returned shipments. For your protection, ship all returns prepaid and insured. We will pay to ship exchanges back to you via ground service.
We charge a 15% restocking fee (plus postage) on all refused or unclaimed orders, declined credit card orders and items returned for a refund. We reserve the right to decline refund on all merchandise returned after the 14-day period.

Custom order policy

CUSTOM ORDERS ARE ONLY REFUNDABLE BY STORE CREDIT UP TO 50% OF THE PURCHASE. This is due to the extreme nature of the products resale value.

Cast A Stone © & Reiki Stones © Copyright 2002-2005 All Rights Reserved!

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